In this position, you will be responsible for providing backline and advanced level support to their customers and partners, assisting with the resolution of the most technically challenging issues This is accomplished through advanced diagnostics, issue replication and testing, remote access to customer equipment, and interfacing with Product Management, Development and QA resources Your main responsibilities will be – Manage escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely – Analyze logs provided by client and solve issues using methodical troubleshooting by leveraging internal technical expertise …

In this position, you will be responsible for providing backline and advanced level support to their customers and partners, assisting with the resolution of the most technically challenging issues This is accomplished through advanced diagnostics, issue replication and testing, remote access to customer equipment, and interfacing with Product Management, Development and QA resources Your main responsibilities will be - Manage escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely - Analyze logs provided by client and solve issues using methodical troubleshooting by leveraging internal technical expertise ...

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