Our client is an American-Indian company providing business amp technology solutions to their clients worldwide Their mother company is strong and global, focusing on dynamic improvement, change management and developing digital solutions in our continuously renewable and challenging world nbsp Our partner is proud to be one of the IT companies on Forbes TOP 100 Digital Companies list The Hungarian Office has been an outstanding participant in the Hungarian SSC Shared Service Center market since 2008, providing multilingual IT services with about 1000 employees Resolving IT issues of our clients, act as first point of contact for the customer Level 1 IT support Handling end-user calls and we…

Our client is an American-Indian company providing business amp technology solutions to their clients worldwide Their mother company is strong and global, focusing on dynamic improvement, change management and developing digital solutions in our continuously renewable and challenging world nbsp Our partner is proud to be one of the IT companies on Forbes TOP 100 Digital Companies list The Hungarian Office has been an outstanding participant in the Hungarian SSC Shared Service Center market since 2008, providing multilingual IT services with about 1000 employees Resolving IT issues of our clients, act as first point of contact for the customer Level 1 IT support Handling end-user calls and we...

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Your role nbsp As a German speaking Service Desk Agent, you will be on the front line of IT support for your German-speaking internal colleagues Your responsibilities will include capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or handing it over as the need arises You will provide remote assistance and solve IT related issues for German-speaking colleagues via call, chat and web Your key tasks will include resolving incidents and service requests based on standard procedures in line with global policies You will register, prioritize and categorize tickets in the ITSM ticketing tool You will follow up on existing cases an…

Your role nbsp As a German speaking Service Desk Agent, you will be on the front line of IT support for your German-speaking internal colleagues Your responsibilities will include capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or handing it over as the need arises You will provide remote assistance and solve IT related issues for German-speaking colleagues via call, chat and web Your key tasks will include resolving incidents and service requests based on standard procedures in line with global policies You will register, prioritize and categorize tickets in the ITSM ticketing tool You will follow up on existing cases an...

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